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Dossiers internationaux
Practice review: enforceability of cross-border terms of service
A globally uniform ToS may not be recognized on key clauses in some markets.
A typical scenario: a company uses a globally uniform ToS but, in a dispute in one market, finds its liability-limitation, jurisdiction, or arbitration clause unrecognized for breaching local mandatory rules.
Certain standard terms in consumer contracts are strictly limited in many jurisdictions, and 'the user clicked agree' cannot be fully relied on.
The lesson: localize key clauses for major markets, be restrained with terms unfair to consumers, and ensure the consent flow is provable.