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Dossiers internationaux
Practice review: after-sales and warranty duties in cross-border sales
Selling goods abroad can bring statutory warranty and after-sales duties whose cost is often underestimated.
A typical scenario: a company selling into an overseas market finds statutory duties for warranty period, returns, and after-sales service, with real cost far above expectation.
Many markets' consumer-protection rules mandate minimum warranty and return standards that contracts cannot fully exclude.
The lesson: assess statutory after-sales duties per market, build the cost into pricing and operations, and set up compliant after-sales and returns flows.